CAPABILITIES

E-commerce and marketplace operations skills

I combine hands-on platform experience with inventory, fulfilment, customer service, commercial judgement and lightweight technical problem solving.

Marketplace & digital retail

Hands-on channel knowledge grounded in live operational delivery.

Amazon catalogue and listingsAmazon case managementBrand RegistryA+ ContentFBA shipmentsAmazon advertising and ACoSeBay listings and operationsWooCommerce administrationProduct launchesMultichannel order management

Operations & fulfilment

Keeping volume, exceptions and availability under control.

High-volume order flowSame-day dispatch controlInventory planningDemand analysisOverselling preventionSupplier coordinationProcurement supportReturns and defectsProcess improvementRoot-cause analysis

Customer, supplier & commercial

Balancing customer outcomes with sensible commercial decisions.

Customer serviceService recoveryReplacement conversionSupplier negotiationProduct specificationLarge-order procurement exposureDefect and shortage resolutionProduct suitability adviceNew product readinessPerformance monitoringStakeholder coordination

Tools, systems & administration

Using technology to remove friction rather than add complexity.

Microsoft OfficeWindows 7 / 10 / 11QuickBooksWordPressElementorAstraCRM requirements and workflowsKotlinJetpack ComposeAndroid WebView appsWorkflow calculatorsSKU variation tools

Contracts, governance & service delivery

Transferable experience across contract control, public stakeholders, community operations and safeguarding.

Contract preparation and monitoringDocument and expenditure checksTender-commission participationContractor qualification reviewPublic-sector stakeholder liaisonCharity operationsDonor and sponsor engagementEssential-goods sourcingYouth workSafeguarding awarenessEnhanced DBS experience

LANGUAGESPersian — NativeEnglish — Fluent

WORKING STYLEHands-onAnalyticalCustomer-aware