CAPABILITIES

Marketplace knowledge meets operational range.

I combine hands-on platform experience with inventory, fulfilment, customer service, commercial judgement and lightweight technical problem solving.

Marketplace & digital retail

Hands-on channel knowledge grounded in live operational delivery.

Amazon catalogue and listingsAmazon case managementBrand RegistryA+ ContentFBA shipmentsAmazon advertising and ACoSeBay listings and operationsWooCommerce administrationProduct launchesMultichannel order management

Operations & fulfilment

Keeping volume, exceptions and availability under control.

High-volume order flowSame-day dispatch controlInventory planningDemand analysisOverselling preventionSupplier coordinationReturns and defectsProcess improvementOperational prioritisationRoot-cause analysis

Customer & commercial

Balancing customer outcomes with sensible commercial decisions.

Customer serviceService recoveryReplacement conversionProduct suitability adviceMarketplace contentBilingual copyNew product readinessPerformance monitoringCommercial judgementCross-functional coordination

Tools & technology

Using technology to remove friction rather than add complexity.

QuickBooksWordPressElementorAstraKotlinJetpack ComposeAndroid WebView appsWorkflow calculatorsSKU variation toolsStructured data handling

LANGUAGESPersian — NativeEnglish — Fluent

WORKING STYLEHands-onAnalyticalCustomer-aware