AK.

CURRICULUM VITAE

Aleereza Karmand

E-commerce & Marketplace Operations Specialist · London, United Kingdom

Professional profile

London-based e-commerce and marketplace operations specialist with around five years of UK experience across Amazon, eBay and WooCommerce. Hands-on experience spans catalogue, fulfilment, inventory, suppliers, customer service, returns and marketplace performance in a high-volume electronics environment. Earlier management experience in healthcare and development operations adds breadth in coordination, contracts and practical problem solving.

Selected achievements

  • Support 300–400 daily orders, rising to around 600 at peak, with approximately 99% on-time dispatch.
  • Operate across a channel mix of approximately 40% Amazon, 40% eBay and 20% website and telephone orders.
  • Support operations linked to approximately £500k–£700k annual sales.
  • Convert around 20% of suitable potential returns into replacements.
  • Designed pre-dispatch intervention that led around 40% of relevant customers to accept a better product alternative.
  • Support two to three annual product launches, with successful products adding around 15–20 daily orders each.

Professional experience

2021—Present · London, UK

E-commerce & Marketplace Operations

UK CCTV & electronics retail
  • Manage catalogue, listings, customer and order activity across Amazon, eBay and WooCommerce.
  • Handle Amazon case management, Brand Registry, A+ Content and FBA shipment workflows.
  • Plan inventory using demand, lead times, mean and median sales patterns.
  • Coordinate four direct suppliers, returns, defects and customer service activity.
  • Built daily-use tools for CCTV bundle pricing and SKU variation processing.

Earlier career · Shiraz, Iran

Non-Medical Emergency Department Manager

Shiraz Transplant Hospital

Coordinated non-clinical operations and practical service requirements in a demanding healthcare environment.

Earlier career · Shiraz, Iran

Contracts & Operations Manager

Shahcheragh development project

Supported contracts, stakeholder coordination and operational delivery within development and construction activity.

Education

2011—2016 · Shiraz, Iran

BSc Civil Engineering

University of Shiraz

Community & additional experience

  • IMIX steering group member.
  • Accredited Children's Tutor with Enhanced DBS clearance for Child Workforce.
  • Translator with Medical Volunteers International.
  • Volunteer supporting street charity activity in Athens.