UK CCTV & electronics retail
E-commerce & Marketplace Operations
End-to-end operational responsibility across Amazon, eBay, WooCommerce, telephone sales and supporting workflows in a high-volume multichannel environment.
- Coordinate 300–400 orders per day, rising to around 600 at peak, while supporting approximately 99% on-time dispatch.
- Manage catalogue and listing activity, Amazon cases, Brand Registry, A+ Content, FBA shipments and day-to-day channel issues.
- Use sales patterns, mean and median demand, supplier lead times and availability data to reduce overselling and stockouts.
- Handle customer enquiries, defects and returns; convert around 20% of suitable return cases into replacements.
- Coordinate four direct suppliers, product specifications, shortages, defects and commercial negotiations, with procurement exposure to 40-foot container orders valued at around £500,000 and two to three containers per cycle.
- Led research, brand design, technical specification and marketplace launch activity for a CCTV camera brand that reached approximately 18,000 units in annual sales.
- Support two to three new product launches each year and monitor Amazon advertising and ACoS.
- Built daily-use pricing and SKU tools and helped define CRM workflows and requirements for implementation.